Please read our Terms and Conditions of Sale prior to purchasing goods.

Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and the receipt or proof of purchase. You must also enclose our return form which is included in your package - otherwise it is available for download here

You will be responsible for the shipping costs of returning your items to us. However we can offer you a return label (within Denmark) at 45,- DKK which can be bought at our webshop. The freight label will be send to you in a separate e-mail. We strongly recommend that you obtain proof of postage when returning the parcel on your own. 

The return parcel must be send by courier such as GLS, PostNord or DHL. We do not accept returns from dao or other courier who doesn't deliver to a company address during the daytime. 

Extended Return Christmas 2021

We offer extended returns on all completed orders from the 5th of November 2021. It is possible to return or exchange orders until 7th of January 2022.

Refunds
Once we receive your returned parcel, we will inspect the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within normally 5-7 bank days, depending on your card issuer's policies. 

Shipping cost is not refunded 
If you have been paying for the shipping cost (when receiving the parcel), the shipping cost will not be refunded at return.  

Return form
Return form can be downloaded here

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You are responsible for paying for all shipping costs. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Warranty
Project AJ117 provide a 2 year warranty under the Sale of Goods Act, including defects in manufacturing and material. We are entitled to deduct additional costs for the transmission of the item, if you know in person chose and ordered a more expensive shipping form from the seller offered.

What is not included in the warranty?
In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. Nor does the warranty cover slight cosmetic differences such as subtle colour differences in leather and dyes.

Project AJ117 will not be liable for delays in performance or for non-performance due to unforeseen circumstances or causes beyond our reasonable control.

If thereis no impairment of the product, we may charge an administration fee of up to 250 kr.

Damaged goods
You are to decline the parcel and immediately contact Project AJ117 if the delivered parcel is damaged.

General disclaimer
No claims, representations or warranties, whether expressed or implied, are made by our company as to the safety, reliability, durability and performance of any of our products. Furthermore, our company neither accepts liability whatsoever for the safety, reliability, durability and performance of any of our products nor the availability and prices of our suppliers' products. We also adhere by Force Majeure.

Please contact customer service for any queries:

Copenhagen Jade A/S

Gammel Kongevej 167C 
DK 1850 Frederiksberg C

T: +45 3116 6955
E: info@project-aj117.com
W: www.project-aj117.com

Company reg. no: DK34072868