COMPANY INFORMATION:
Copenhagen Jade A/S
Address: Gammel Kongevej 167C, 1850 Frederiksberg C, Denmark (only office)
E-mail: info@project-aj117.com
Phone: +45 3116 6955
VAT number: 34072868

PRICING & TAXES
All prices shown on the webshop are in Danish kroner (DKK) and inclusive of VAT. 
Prices do not include delivery charges.
Orders within the EU will be inclusive of local VAT. You will not have to pay any additional VAT or custom duties as long as your order is delivered within the EU.
Orders outside the EU may be subject to local taxes and import duties which will be at your own expense. Any fees regarding local customs will be sent to you directly.

Orders to Norway
Our webshop (Copenhagen Jade) is a VOEC-registered webshop. According to new (per April 2020) VOEC-rules it is possible for us to collect the Norwegian VAT on orders with a value per item (excluding freight) below 3.000 NOK. If the value per item is above 3.000 NOK you will be charged VAT and custom duties when receiving the package.

Please also refer to below link from Skatteetaten in Norway if you are charged twice for VAT - for instance when buying and again when bringing the package into Norway:

Hvis du som forbruker har blitt belastet merverdiavgift (mva) to ganger for samme vare, for eksempel både ved kjøpet og ved innførsel til Norge, kan du få refundert én af avgiftsileggelsene:
https://www.skatteetaten.no/person/avgifter/kjop-fra-utlandet/tilbakebetaling-av-mva-kjop-fra-utlandet/

Orders to United Kingdom
For UK-customers - you can now enter our UK webshop on:
www.proejct-aj117.co.uk

ORDERING 
Copenhagen Jade can not guarantee that all items on the webshop are in stock at the time of your order. On rare occasions an item can be out of stock. In that case, we will contact you shortly by e-mail or phone. Although we strive to display the correct texts, images and prices on the webshop, errors may occur. Copenhagen Jade is not responsible for changes in VAT or tax, sold-out items or courier delivery failure.

After placing an order you will receive an order confirmation to the e-mail stated in your order. If you do not receive an e-mail, please contact us at info@project-aj117.com 

PAYMENT
Project AJ117 accepts the following payments:
- Dankort
- Visa
- Mobilepay
- Visa Electron
- Mastercard / Maestro
- Paypal

The payment will not be charged on your card before the goods are ready to be shipped. 

Payment is made through an authorized payment server that encrypts your card information by SSL (Secure Socket Layer). This means that your payment information is safe with us.

SHIPPING & DELIVERY
After placing your order you will receive an e-mail with your order confirmation - and another notice when your order has been shipped.

All orders will be handled within 1-3 businessdays after placing the order.

We deliver to the countries below:

SHIPPING TO DENMARK

Free shipping above 699,- DKK within Denmark

Delivery to Courier Price Free delivery above
GLS Parcelshop GLS 39,- DKK 699 DKK
GLS Business GLS 39,- DKK 699 DKK
GLS Home Delivery GLS 49,- DKK -

 

SHIPPING OUTSIDE DENMARK

 Region Country Shipping cost

Est. delivery time

EU countries Austria, Belgium, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden 69 DKK / 9 EUR 4-6 days
European countries outside EU Iceland, Monaco, Norway and Switzerland 69 DKK / 9 EUR 4-6 days

Faroe Island

112 DKK / 15 EUR 4-6 days

Greenland

149 DKK / 20 EUR 4-6 days
Outside Europe Australia, Canada, New Zealand and United States of America 112 DKK / 15 EUR 5-10 days
Brazil, China, Hong Kong, Israel, Japan, Malaysia, Mexico, Russia, Singapore, South Korea, Taiwan, Turkey 149 DKK / 20 EUR 5-10 days

 

Should your delivery be delayed, Copenhagen Jade A/S can not be held reliable.

Please contact us at info@project-aj117.com for shipping to other countries than mentioned above.   

RETURNS
You have 14 calendar days to return an item from the date you receive it - provided that all items are returned in the same condition as when you received it. This means that the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on). Any label or tags should be intact. 

RETURNS FROM DENMARK

In order to make a return from Denmark you can use our return portal by using the link below:

Visit our returnportal here

After filling out your e-mail, order number and reason for return, a shipping label will be sent directly to your e-mail. The price for the return label is 45 DKK which will be deducted from the amount we return for your items.

When completing a return you are responsible for ensuring that the parcel is packaged responsibly. Our shipping bags are reusable and can be used again for returning items. Please be aware that old parcel labels must not be visible!

Concerning EXHANGES:
Unfortunately our system can not handle exchanges. If you want to exchange for another color og size, you have to return your order (as above) and then you have to place a new order in the right size and color.

 

RETURNS FROM OUTSIDE DENMARK

In order to make a return you must enclose our return form which is included in your package - otherwise it is available for download here

When completing a return you are responsible for ensuring that the parcel is packaged responsibly. Our shipping bags are reusable and can be used again for returning items. Please be aware that old parcel labels must not be visible!

You will be responsible for the shipping costs of returning your items to us. We strongly recommend that you obtain proof of postage when returning the parcel. Returns must be send directly to our address. We only accept parcels delivered to our company address. Please note that we do not pick up shipments sent to a parcel shop or post office. 

Returns must be sent to:
Copenhagen Jade A/S
Att. WEBSHOP RETURN
Gammel Kongevej 167C
1850 Frederiksberg C.
Denmark  

REFUNDS
Once we receive your returned parcel, we will inspect the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within normally 5-7 bank days - depending on the policy of your card issuer.

Shipping costs are non-refundable so your refund will be deducted the shipping cost (if you paid any on your order).

We do not accept returns for Project AJ117 products purchased other places than through our own webshop.  

CLAIMS
Project AJ117 provide a 2 year warranty in accordance with the Danish Sale of Goods Act (Købeloven) where you have the right to submit a complaint.

If your complaint is justified, it means that you can either have the item repaired or exchanged or you can get your money back or receive a discount – depending on the specific situation. Damage to the item caused by customer mismanagement is not covered by the warranty.

Complaints concerning defects must always be notified to info@project-aj117.com with a reasonable amount of time after receiving the order. Two months are considered a reasonable time, unless otherwise agreed. Please send a description and some pictures to describe your complaint. We will of course refund your shipping costs within a reasonable limit when justifying a complaint.

APPEALS
If you have a complaint about a product purchased in our webshop, you may address it to: info@project-aj117.com.
If we are unable to find a solution, please file it to:
Center for Klageløsning (Center for Complaint resolution)
Nævnenes Hus, Toldboden 2
8800 Viborg
www.forbrug.dk

If you are a resident of a EU country other than Denmark, you can appeal to the EU Commission online complaint portal here:
http://ec.europa.eu/odr
If you make an appeal you have to mention our e-mail address info@project-aj117.com