Return, Exchange and Claims

RETURNS

Denmark: Go here

EU-countries: Go here

International: Go here

RETURN INFORMATION:

14-days return policy on project-aj117.com

  • You have 14 days right of return starting from the day you receive the item
  • We offer free shipping on exchanges (for Denmark and EU) via our return portal

How to return (for EU customers)

Please have your order number ready to complete your registration.

  • Create your return via our return portal here.
  • After registration, you will receive an e-mail with your return label
  • Prepare your return package and remember to include the enclosed return slip.
  • Ship your return parcel and remember to save your tracking number

Please note that a return fee of 9 EUR will be deducted from your refund amount.

How to return (For NON-EU customers)

Please have your order number ready to complete your registration.

  1. Create your return via our return portal here.
  2. After registration, you will receive an email with instructions on how to return.
  3. Include the return slip that came with your order.
  4. Return your parcel with any courier of your choice. Remember to save your shipping receipt. Please note that we do not accept parcels sent to parcel shops.

Please note that the cost of return is your responsibility. We recommend using a tracked shipping service to ensure your return reaches us safely.

If you wish to return an item
You should be aware of the following to ensure you receive a full refund:

  • The item must be in its original packaging.
  • The item must not show signs of wear, stains, damage, or have any external odors.
  • Clothing must have its original tags attached, as we cannot resell the item without them.

EXCHANGE

For Denmark + EU

Go to our return portal here

If you wish to make an exchange - Choose the size/color you want instead of the item you are returning. You also have the option to choose an entirely different item.
Your exchange will be treated as a new order, which you pay for immediately.
Your new order will be shipped within 2-4 business days. The item you return will be credited upon receipt. You will be charged a handling fee when placing an exchange order but there will be free freight on your new order.

For International (countries outside the EU):

If you wish to exchange to another item, we kindly ask you to place a new order.

CLAIMS

To process a complaint, you must always contact us directly by email: info@project-aj117.com with your order number, the reason for the complaint, and photos that show the issue. This helps us resolve the matter more quickly. Depending on the specific situation, we will provide further instructions.

Complaints about defects must always be submitted to us within a reasonable time after you have received the item. Two months is considered a reasonable time unless otherwise agreed.

The complaint must, of course, be justified, and the defect must not be caused by incorrect use of the item.

If your complaint is justified, you are entitled to have the item repaired, exchanged, refunded, or receive a price reduction – depending on the specific situation.
Damage caused by misuse is not covered by the warranty.

We will, of course, refund your shipping costs within reasonable limits if the complaint is justified.

Project AJ117 provides a 2-year warranty in accordance with the Danish Sale of Goods Act, giving you the right to make a complaint about a product.